handmade knit scarves
FREQUENTLY ASKED QUESTIONS
How long will it take for me to receive my order?
We do my very best to ship orders out quickly. Usually, we ship 2 – 3 times per week meaning your package, once ordered, will be processed within 1-3 days but generally it is within 2 days.
How do you clean handmade knit scarves and hats?
Wash all handmade products by hand ring out softly by hand, reshape gently by hand and lay flat to dry. Once they are half dry, you may hang on a soft surface and finish drying.
What type of material are the handmade items?
What type of payments do you accept?
Paypal, MC, Visa, American Express and Discover
What is your return policy?
We offer hassle-free returns. If for any reason, you are unsatisfied with your purchase, please return within 14 days of the order date. Please email firstname.lastname@example.org. NOTE: shipping charges and return mail are not refundable. You will receive an email once the return is received and then again once the refund has been processed. The refund will take approximately 7-10 business days to be processed. The payment method used to place the order will be credited.
What is your shipping policy?
Standard shipping rates are $9.99 for purchases $0 - $49.99. Free shipping for purchases over $50.
Please email email@example.com for expedited shipping rates.
We ship USPS to the 50 United States including Puerto Rico, Canada, Mexico and US Virgin Islands. International shipping is not offered at this time.